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Jobs · Information Technology · Tennessee

Integrations Tech Support Specialist

QuaverEd · Nashville, TN · 1 mo ago
On-siteInformation Technology$55k–$60k/yrFull-time

QuaverEd is a rapidly growing, innovative education technology company founded in 2009. Our mission is enriching the lives of children by helping educators to engage students in general music, social and emotional learning, as well as health and physical education. We are headquartered in historic Music Row in Nashville, Tennessee.

QuaverEd is seeking an Integrations Support Specialist to join a highly motivated team serving thousands of schools across the nation and around the world. This position will be responsible for onboarding school districts who use our curriculum platform as well as providing frontline phone and email support to school districts. Additional responsibilities may include planning the development of software tools/apps to aid operations.

Responsibilities

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Comfortable communicating directly with customers, teammates, and supervisors on a variety of platforms (phone, video call, email, etc.)
  • SQL experience (Proficient)
  • Problem-solving skills
  • Working knowledge of networking, database systems, and cybersecurity

Requirements

  • 2-year degree, or comparable experience
  • Previous customer support experience
  • Experience with authentication protocols such as SAML, LDAP, ADFS, OAuth 1, and OAuth 2
  • Experience with IMS Global learning standards (LTI, OneRoster, Common Cartridge)
  • SQL experience (Expert)
  • Expert knowledge of networking, database systems, and cybersecurity
  • Working knowledge of software design and development

Schedule

Full-time (non-exempt). This is not a remote work position. All employees must live within commuting distance of Music Row in Nashville. The team currently requires all members to work at minimum 3 days a week in the office on the QuaverEd campus and allows 2 days remote. This requirement is subject to change at the discretion of the team member's supervisor and company policies.

Pay

Salary range: $55,000 – $60,000.

Benefits

  • 80 hours of vacation per year with an increase after 3 years
  • 12 paid holidays
  • 60 hours of sick leave
  • Subsidized health care up to $9,000 per year
  • 401(k) program with no participation fees
  • Full employer-paid basic life insurance
  • Fertility coverage
  • Health advocate
  • Teladoc
  • Identity theft protection
  • A collegial, supporting atmosphere

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