Integration Technician

About the role

The Integration Technician will be responsible for helping configure PC, laptop and server units to the proper specification.

Responsibilities

• Work directly with assigned integration technicians to provide feedback, education and growth
• Ensure all integrations orders are completed in a timely fashion
• Utilize production schedules and regular communication with Sales and Engineering staff
• Communicate regularly with managers, sales and operations staff to maintain an accurate understanding of upcoming projects
• Maintain current industry certifications of technical staff and build additional certifications as required by Zones and customers
• Regularly review lab equipment and arrange for replacements, upgrades or changes as needed
• Ensure that 100% of issues are resolved in a timely fashion
• Maintain daily run rate of configuration projects

Requirements

• High School Diploma or Equivalent
• Must have demonstrated knowledge of PC operating systems, software, hardware and peripherals
• Solid understanding of all major Windows Operating Systems
• CompTIA A+ Certification, CompTIA Server+ or equivalent desirable
• Proficient in productivity applications like MS Office
• Working knowledge of WAN/LAN, network protocols (TCP/IP), and remote access
• Competent analytical and problem solving skills
• High level of accuracy and strong attention to detail
• Ability to accurately prioritize technical tasks based on customer requirements
• Ability to work under strict time constraints
• Experience with customer interaction and customer service

Pay

Qualified candidates can expect an hourly wage of $18.50.

Benefits

• Medical, dental and vision coverage
• Life insurance
• Disability insurance
• Voluntary accident, hospitalization and critical illness insurance options
• 401(k) plan with matching provision
• Paid time off and personal sick leave in compliance with individual state requirements