Integration Specialist
About the role
You will provide first or second tier support on integrations, questions and issues arising from e-business customers, E-Business Development Managers (eBDMs) and Graybar employees.
Responsibilities
- Provide first tier support for E-Business Development Managers (eBDMs) with new e-business deployment requests
- Provide first tier support for e-business customers seeking assistance with recently deployed solutions
- Aid eBDMs with integration of e-commerce solutions
- Provide second tier support for e-business questions and issues from Graybar employees
- Work with E-Business Analysts during deployment phase to gather data necessary to provide customer specific catalogues, templates and reports for customers’ third party systems
- Ensure customer information is documented and always kept up to date
Requirements
Minimum 1 year experience required, 2+ years of relevant experience preferred
4 year degree preferred
Knowledge SAP and the following e-business solutions strongly preferred: ESI Solutions, Punchout, Hosted Catalogs, SmartStock
Strong knowledge in Excel, Word, Access, Visio and SharePoint
Strong analytical skills
Strong verbal and written communication skills
Strong organizational skills to handle multiple requests simultaneously
Ability to complete tasks timely, accurately, and document activities
Ability to express technical concepts in business terms
Ability to make sound decisions after analyzing specific needs
Ability to work cross-functionally
Qualifications
Shift and Hours: Monday - Friday; 8 am to 5 pm
Compensation Details: The expected starting rate of pay for this position is $23.00 per hour, depending on experience.
Benefits
The Value Of Graybar
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan!
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
- Life Insurance coverage for you and options for your family.
- Save on expenses with Flexible Spending Accounts.
- Enjoy our Disability Benefits at no cost to you.
- Share in our success with Profit Sharing Plans.
- 401(k) Savings Plan with company match to help secure your future.
- Paid Vacation & Sick Days to spend time away from work or in case of an illness.
- Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
- Volunteer with Community Time Off to give back to the community.
- Predictable Work Schedules to plan your life: no weekends or nights for most roles.
- Celebrate your and others' achievements with our Employee Recognition Program.
- Reach your career goals with our Educational Reimbursement and Career Development Programs.
- And More Perks that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
Why should you join Graybar?
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world.
We welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar.
We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.