Integration Engineer - Workato

Key Responsibilities

• Integration Platform Ownership — Workato/iPaaS (35%)
  • Own architecture, design standards, and operational health of the Workato platform
  • Design and build production recipes connecting Salesforce, NetSuite, Shopify, Zendesk, Snowflake, The Well, and other systems in Bevi's enterprise stack
  • Establish patterns for fault tolerance, error handling, observability, and modular recipe design
  • Manage Workato environments (dev, test, prod), release process, and connector inventory
  • Lead the Workato citizen-builder program: governance, design review, approval, training, and documentation for business-built recipes
• Cross-System Architecture & Technical Debt (25%)
  • Lead the cross-system technical-debt reduction program (Q4 priority): scope, measurement, prioritization, and execution across the integration layer
  • Set integration design standards (logging, retry, idempotency, schema management) that apply across the EA team
• EDI & B2B Connectivity (20%)
  • Own EDI vendor evaluation and implementation (current: Staples onboarding, ANSI X12 4010, transaction sets including 810/850/856/214/997)
  • Lead vendor selection between EDI-as-a-service platforms (Orderful and similar) and consultant-led builds, including 3-year TCO analysis
  • Build internal capability for repeatable retail/B2B partner onboarding (Staples first; HB Mason, Amazon, OfficeMax pattern in subsequent waves)
  • Own SFTP infrastructure: server administration, partner onboarding, secure file-transfer service for one-time and recurring data flows
• AI-Augmented Engineering & Cross-Functional Partnership (15%)
  • Use AI tools (Claude and similar) for diagnosis, recipe design, documentation, and code review
  • Partner with the AI Platform Architect on agent-grade data quality and the integration patterns required for AI agents to operate reliably against enterprise data
  • Partner with Domain Experts (Finance, Sales & Marketing, Operations) and Business Analysts to translate cross-system requirements into integration designs
  • Provide Tier 2/3 support and root-cause analysis for integration incidents
• Operations & Continuous Improvement (5%)
  • Maintain documentation, runbooks, and architectural diagrams for all owned platforms and integrations
  • Contribute to vendor management, license optimization, and renewal decisions for integration tooling
  • Participate in EA team sprint planning, design reviews, and on-call rotation as needed

Qualifications

• 5+ years building and operating enterprise integrations between SaaS systems (CRM, ERP, e-commerce, support)
• Deep hands-on experience with an iPaaS platform — Workato strongly preferred; MuleSoft, Boomi, or Tray.io acceptable with willingness to ramp on Workato quickly
• Strong working knowledge of REST and SOAP APIs, webhooks, OAuth, JSON/XML schema design, and event-driven architectures
• Experience designing data flows that maintain consistency across systems with different data models and update cadences
• Proficiency with at least one scripting language (Python, JavaScript, or equivalent) for transformation logic, ad-hoc tooling, and AI-augmented development
• Demonstrated ability to lead technical-debt or platform-modernization programs, including scoping, prioritization, and execution
• Strong communicator able to translate integration architecture for non-technical stakeholders and partner with citizen builders