Integrated Systems Operations Manager

About the Role

Kidwell is seeking an operations leader to help elevate our growing Integrated Systems Division. This role focuses on uniting people, processes, and resources to enhance performance, address challenges, and build an operation designed for scalability. The Operations Manager will collaborate closely with the Executive Director of Integrated Systems to translate strategic priorities into strong execution while delivering an exceptional customer experience. This position oversees project delivery, service operations, workforce planning, process improvement, and departmental performance, working across Sales, Engineering, Project Management, Service, and Field Operations to ensure efficient, profitable, and values-aligned operations.

Core Values

At Kidwell, our core values define who we are and guide everything we do:

• Led by passion: We believe our everyday work contributes to something greater than ourselves.
• Creativity & effective solutions: We take pride in our creativity and the value-driven solutions we deliver to customers.
• Ownership mindset: Our employees act like owners, taking initiative and leadership.
• Family culture: We treat each other like family.
• Relentless pursuit of excellence: We see work ethic and accountability as the baseline for achieving excellence.

Responsibilities

Operational Leadership

• Assist in developing and executing departmental goals, objectives, and key performance indicators.
• Oversee daily operations to ensure projects and service activities are delivered safely, efficiently, and consistently.
• Monitor operational performance and implement improvements that support scalability and growth.
• Prepare and communicate operational performance metrics and department status reports.

Team Leadership & Development

• Provide leadership, coaching, and accountability to team members and department leaders.
• Support recruiting, hiring, onboarding, training, and retention initiatives.
• Foster a culture of ownership, continuous improvement, collaboration, and accountability.

Project & Service Delivery

• Ensure successful execution of projects and service commitments while maintaining customer satisfaction.
• Partner with Sales, Engineering, Project Management, and Field Operations to coordinate resources and priorities.
• Assist in resolving customer escalations and operational challenges.
• Ensure proper project turnover, documentation, and customer handoff processes are completed.

Financial & Resource Management

• Support departmental budgeting, forecasting, and resource planning efforts.
• Monitor labor utilization, productivity, backlog, and profitability metrics.
• Assist in aligning staffing levels and operational resources with business demand.

Process Improvement

• Develop, document, and improve operational processes and standards.
• Promote effective use of business systems, reporting tools, and documentation practices.
• Lead initiatives that improve operational efficiency and customer experience.

Key Performance Indicators

• Customer Satisfaction
• Project On-Time Completion
• Service Response Performance
• Labor Utilization
• Gross Margin Performance
• Backlog Management
• Employee Retention & Development
• Documentation & Process Compliance

Core Competencies

• Leadership & Team Development
• Strategic Thinking
• Financial & Business Acumen
• Communication & Collaboration
• Process Improvement
• Customer Focus
• Problem Solving & Decision Making
• Organization & Accountability

Requirements

• Bachelor's degree in Business, Technology, Engineering, Construction Management, or related field preferred.
• 5+ years of leadership experience in operations, project delivery, service management, or a related field.
• Experience managing cross-functional teams, operational performance, and customer relationships.
• Demonstrated success driving process improvement and operational results.

Benefits

• Competitive salary with commission potential
• Career development opportunities, including paid certifications and trainings
• Health, dental, life, and disability insurance
• Paid vacation, holidays, and sick leave
• Flexible scheduling
• Maternity/paternity leave
• Clothing allowance
• 401k with company match