Integrated Care Coordinator (ICC)

Position Summary

Essen Health Care's Care Management Division is seeking an Integrated Care Coordinator (ICC) to provide comprehensive care coordination services to patients with complex chronic conditions, including those enrolled in the New York State Health Home program. The ICC is a core member of Essen's care management team, responsible for ensuring that high-need patients receive coordinated, whole-person care across medical, behavioral health, and social service systems.

Qualifications

• Bachelor's degree in Social Work, Nursing, Public Health, Health Education, or a related field — or equivalent professional experience

• Minimum 1-2 years of experience in care management, case management, or healthcare coordination

• Knowledge of the New York State Health Home program, Medicaid managed care, or community-based care services

• Strong patient communication skills with demonstrated ability to engage medically complex or vulnerable populations

• Ability to manage a patient caseload with organized documentation and consistent follow-through

• Proficiency with electronic health records (EHR) and care management platforms

Preferred Qualifications

• Active clinical or care management credential LMSW, RN, LPN, CHW, or equivalent

• Experience with chronic disease management, behavioral health integration, or homebound patient populations

• Bilingual in Spanish, Mandarin, Cantonese, or another language serving Essen's patient communities

• Familiarity with Medicare and Medicaid care management programs including CCM, BHI, RPM, or APCM

Compensation & Benefits

• Pay $20.00 - $25.00 per hour

• Remote & Hybrid opportunities available (Subject to change)

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.