Intapp Applications Engineer

About the role

Manatt, Phelps & Phillips, LLP is seeking an experienced Intapp Applications Engineer to serve as the firm's primary technical owner for its risk and compliance technology ecosystem. This role is responsible for the administration, engineering, configuration, and strategic evolution of the full Intapp suite.

Responsibilities

• Platform Administration & Ownership
• Serve as the IT owner and subject matter expert for the full Intapp suite, including Open, Conflicts, Walls, Terms, Integration Builder, and Workspaces
• Administer day-to-day platform operations: configuration, user and role management, data integrity, system health monitoring, and performance capacity planning
• Maintain accurate and current architecture diagrams, runbooks, support documentation, and configuration baselines
• Oversee integration health between Intapp and adjacent systems including Elite 3E, document management, HR, and Active Directory
• Engineering & Configuration
• Design, build, and maintain workflows, forms, datasets, and rules within Intapp Open, Conflicts, and Walls using native configuration tools
• Develop and maintain integration pipelines using Intapp Integration Builder; manage API, web service, FTP, and database integration endpoints
• Configure and manage Intapp Workspaces to support matter-centric collaboration and lifecycle management across practice groups
• Build and maintain SQL-based queries and reports to support operational reporting for the Conflicts and Intake teams
• Develop, test, and deploy enhancements in partnership with business stakeholders, following the firm's SDLC, change management, and QA processes
• Cloud Migration & Strategic Roadmap
• Lead the planning and execution of the firm's migration from on-premise Intapp to the Intapp cloud platform, including scoping, dependency mapping, data migration, testing, and cutover
• Evaluate and recommend new Intapp platform capabilities, AI features, and third-party integrations that address firm business needs
• Build and maintain a multi-year Intapp platform roadmap aligned to firm IT and legal operations strategy
• Maintain a strong working relationship with Intapp's customer success, product, and engineering teams to advocate for firm requirements and influence product direction
• Stakeholder Partnership & Delivery
• Partner directly with Conflicts, Intake, Risk Management, and Legal Operations leadership to analyze business processes and translate requirements into platform solutions
• Deliver clear, audience-appropriate recommendations to IT and business leadership on platform improvements, risks, and investment priorities
• Support training development and QA efforts for end users and support staff on supported applications
• Collaborate with IT Security on data governance, access control, and compliance requirements within the Intapp environment
• Follow firm ITSM practices including Incident Management, Problem Management, and Change Management using the firm's ticketing platform

Qualifications

• Experience: 7+ years of information technology experience, with 5+ years in enterprise application administration and engineering; 3+ years of hands-on administration and configuration experience with Intapp Conflicts, Walls, Terms, and/or Intapp Open in a law firm or professional services environment
• Technical Skills: Deep working knowledge of Intapp configuration tools including Forms, Workflows, Rules, Datasets, and Events; proficiency with SQL Server, SQL query writing, and data reporting; familiarity with SSRS or comparable reporting tools; working knowledge of integration patterns including REST/SOAP APIs, web services, FTP, and database-to-database connections; familiarity with Microsoft Azure, Azure Active Directory, and Microsoft 365 in the context of SaaS platform integrations; understanding of information security principles, data governance, and access control as applied to enterprise legal applications; experience with SDLC methodologies and project/release management tools (e.g., Confluence, JIRA, Azure DevOps); awareness of AI and GenAI capabilities within legal technology platforms, including Intapp's AI feature set
• Professional Competencies: Strong communication skills with the ability to translate technical concepts for non-technical stakeholders including attorneys and firm leadership; highly organized with the ability to manage multiple concurrent projects and priorities in a fast-paced environment; self-directed and capable of working independently while collaborating effectively with cross-functional IT and business teams; critical thinking and structured problem-solving skills; comfortable with ambiguity and complex, multi-system dependencies