Intake Specialist - Outbound
Why Us?
Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.
Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
About the Role
Talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements.
Responsibilities
- Promotes the values of Hanger
- Receives incoming calls from patients and schedules various appointment types for multiple locations
- Communicates professionally with patients
- Appears to document and confirm requested appointments
- Provides excellent customer service
- Determines the most appropriate location, clinician, and appointment type needed for the patient
- Manages incoming faxes from referral sources
- Trips and routes general inquiry calls
- Contacts patient for no show/rescheduled appointments
Requirements
- High school education or equivalent
- Minimum of 2 years of related experience
Qualifications
- Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
- Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
- Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
- Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems
- Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
- Excellent organizational skills and able to manage multiple tasks in a fast paced environment
- Must have an enthusiastic and positive attitude
- Ability to work independently, exercise creativity, and be attentive to detail
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
- Foster open collaboration and constructive dialogue with everyone around you
- Continuously innovate new solutions, influencing and responding to change
- Focus on superior outcomes, and calibrate work processes for outstanding results
Skills
- Strong interpersonal, oral, and written communication skills
- Resourceful and flexible team player
- Working knowledge of HIPAA and other medical insurance regulations and terminology
- Proficient computer skills
- Excellent organizational skills
- Positive attitude
- Ability to work independently and exercise creativity
- Continuous innovation and response to change
- Focus on superior outcomes and outstanding results
Benefits
- Pay range of $17.75 to $23.00 per hour + annual bonus: up to 5% of base pay depending on bonus criteria
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Pay
Pay range of $17.75 to $23.00 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.