Intake Specialist - Medical Assistant

About the role

The Intake team is designed to smoothly introduce newly enrolled Managed Care patients to Gonzaba Medical Group by collecting a thorough history, performing baseline testing, and communicating GMG services to our patients. Maintains and upholds established patient care, operational expectations, and employee policies in alignment with the clinic operational leadership teams.

Supports the Gonzaba coordinated care model by working with all GMG providers and supporting departments/functions to ensure a patient-centered approach is provided at all times.

Responsibilities

• Orients all newly enrolled Managed Care patients to Gonzaba Medical Group.
• Establish a rapport with the newly enrolled Managed Care patients so they immediately keep welcome and confident they have made the right choice selecting Gonzaba Medical Group for their medical needs.
• Orient the patient to all the in-house services GMG offers including our various urgent care locations, PT/PMR, Nursing Services, in-house Specialists, Radiology, and Lab services.
• Ensure an appointment with the PCP is scheduled in an appropriate time frame and communicates to the patient.
• Provides patient care in a clinic setting, including obtaining vital signs, applying monitoring devices, glucose monitoring, retinal exams, and QuantaFlo testing.
• Reports abnormal values and accurately documents clinical findings to provider in charge.
• Assists in providing quality health care by accessing the electronic medical record to obtain/provide pertinent information.
• Maintains assigned work area with supplies and equipment, and follows universal precaution standards.
• Transports patients safely and prevents potential falls as needed.
• Will need to travel to support patient care at all GMG locations on a rotational basis.

Requirements

• All duties performed will be done accurately and in a timely manner.
• Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
• Ensures customer service is always maintained at the highest level.
• Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
• Must always adhere to customer service expectations including in-person and virtual communication.
• Participates in educational programs as needed.

Work Environment and Physical Requirements

Work in a clinic environment with exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance, close vision, and ability to adjust focus.

Must be able to work efficiently under pressure.