Intake Specialist - Full Time - Mercy STL - Evenings

About the Role

We are seeking a dedicated Intake Specialist to provide behavioral health assessments, crisis intervention, referral coordination, and patient support services for individuals presenting to the Emergency Department, Intake Department, and other areas throughout the hospital. This role serves as a key resource for patients, families, providers, and community partners by conducting mental health and substance use assessments, facilitating admissions and referrals, coordinating care, and providing crisis intervention services.

Responsibilities

• Assessment & Crisis Intervention
  • Conduct mental health and substance use assessments for patients presenting to the Emergency Department, Intake Department, and other hospital settings.
  • Provide crisis intervention and support for patients and families experiencing behavioral health emergencies.
  • Evaluate patient needs and connect individuals with appropriate internal services and community resources.
  • Follow up with high-risk individuals and families, as appropriate, to support continuity of care.
• Care Coordination
  • Coordinate assessments, admissions, and transfers by communicating clinical and financial information with treatment teams, physicians, and other healthcare professionals.
  • Facilitate referrals to appropriate behavioral health programs and community-based resources.
  • Collaborate with internal departments and external agencies to ensure smooth transitions of care.
  • Obtain and verify insurance information, including pre-certification requirements when applicable.
• Patient & Family Support
  • Provide education and support to patients and families regarding treatment recommendations, available resources, and referral options.
  • Communicate with patients and families in a timely and compassionate manner to identify and address needs.
  • Encourage engagement with recommended services and treatment plans.
• Documentation & Compliance
  • Accurately document assessments, referrals, patient information, insurance details, and outcomes.
  • Enter required information into departmental databases and electronic medical record systems in a timely manner.
  • Maintain patient confidentiality and comply with all regulatory and patient rights requirements.
  • Adhere to infection prevention, safety, and risk management policies and procedures.
• Community & Resource Management
  • Develop and maintain relationships with community organizations and referral partners.
  • Maintain current referral resource information, including program availability, contact information, and insurance acceptance.
  • Assist callers in navigating behavioral health resources and accessing appropriate services.

Requirements

• Education: Master's degree in Social Work, Counseling, Psychology, or another related mental health field.
• Experience: Minimum of 2-3 years of behavioral health experience.
• Preferred Licensure: Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC).

Skills

• Strong assessment, crisis intervention, and care coordination skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Ability to effectively manage complex situations and make independent decisions.
• Working knowledge of behavioral health disorders, treatment programs, insurance processes, and community resources.
• Strong organizational skills and attention to detail.
• Proficiency with electronic documentation systems and basic computer applications.

Schedule

Evening shift: 3:00 PM - 11:00 PM

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.