Intake Specialist

About the role

The Intake Specialist plays a vital role in initiating and completing the intake process for Children and Youth referred to the program. This includes collecting, organizing, and verifying required documentation and information, ensuring timely processing of referrals, and accurately entering participant data. The Intake Specialist works closely with families, CYS Caseworkers, and program staff to connect youth to appropriate services and supports.

Responsibilities

• Collects, organizes, and verifies required documentation and information for referrals.
• Ensures timely processing of referrals and accurate entry of participant data.
• Works closely with families, CYS Caseworkers, and program staff to connect youth to appropriate services and supports.
• Builds rapport with participants and families while in their homes and communities, promoting engagement, and supporting positive outcomes.
• Administers assessments, conducts entry and discharge surveys, supports outcome tracking, and assists in facilitating mandatory program classes.
• Trains new staff on system processes.
• Contributes to polished and professional agency representation and ensures effective communication with referring authorities and stakeholders.

Qualifications/Requirements

• Bachelor's Degree in Social Work, Human Services, or related field is preferred.
• 1-2 years of experience in program intake, case management, or administrative support in a human services setting.
• Experience in child welfare, case management intake, or placement services is strongly preferred.
• Strong communication and organizational skills.
• Proficient in Microsoft Office Suite.
• Knowledge or experience using electronic health record (EHR) systems is a plus.
• Position requires reliable transportation, valid driver's license, and current auto insurance coverage.
• Helps transport participants to court hearings, job interviews and doctor's appointments.
• Bilingual (Spanish Speaking) is a plus.