Intake Specialist

About the Role

We are seeking a compassionate and detail-oriented Intake Specialist to serve as the first point of contact for patients receiving specialized medical equipment and services. This role is ideal for someone who enjoys helping others, thrives in a healthcare environment, and excels at administrative and customer service responsibilities. As an Intake Specialist, you will guide patients through the registration and intake process, verify insurance information, collect and maintain accurate records, and help ensure a smooth and positive patient experience from start to finish.

Responsibilities

• Welcome patients and provide exceptional customer service throughout the intake process.
• Complete patient registration, verify demographic information, and maintain accurate patient records.
• Collect, review, and process required documentation to ensure compliance with organizational and insurance requirements.
• Verify insurance eligibility, benefits, coverage, deductibles, and co-insurance information.
• Schedule, confirm, and coordinate patient appointments as needed.
• Review clinical documentation and payer requirements to determine qualification and compliance for equipment and services.
• Accurately enter and maintain patient information within electronic medical record (EMR/EHR) systems.
• Support workflow improvement initiatives through data review, process verification, and problem-solving efforts.
• Collaborate with internal departments to ensure timely and accurate service delivery.
• Develop and maintain knowledge of company services, products, and healthcare industry requirements.

Qualifications

Required

• Strong customer service experience in a healthcare, medical office, administrative, or patient-facing environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency with Microsoft Office applications and general computer systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Preferred

• Experience with EMR/EHR systems, including Epic or similar platforms.
• Knowledge of medical terminology.
• Experience with insurance verification and benefits investigation.
• Understanding of Medicare, Medicaid, and commercial insurance documentation requirements.
• Prior healthcare intake, patient registration, or medical office experience.

What We're Looking For

• A patient-focused professional with a friendly and empathetic approach.
• Strong administrative and data-entry skills.
• Ability to learn new systems and technologies quickly.
• Dependable, proactive, and accountable work ethic.
• Flexible and adaptable in a changing healthcare environment.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $19.00 - $20.00/hr.

Schedule

This is a Contract, fully onsite position based in Columbia, MO.