Intake Specialist

About the role

JVS SoCal is a nonprofit agency founded in 1931, serving over 30,000 clients annually across Southern California. The SSVF Intake Specialist plays a crucial role in helping low-income veteran families secure stable housing and prevent homelessness.

Responsibilities

• Conduct individual and group program orientation for clients.
• Affirmatively recruit eligible veterans in various parts of the Greater Los Angeles area.
• Assist in conducting initial assessments, screening for eligibility, and making appropriate referrals for clients.
• Support SSVF program staff throughout the enrollment process.
• Maintain positive interactions with community stakeholders and keep internal tracking updated.
• Coordinate with supervisor to set up enrollment appointments for eligible clients.
• Ensure case files are entered in the case management database for approval.
• Refer ineligible applicants to other organizations/programs.
• Document eligibility screening activities and maintain a database of active community support.
• Attend staff, team, and department meetings.
• Input client data into HMIS, update program databases and records, and adhere to data collection/reporting requirements.
• Maintain compliance with agency and funder protocols and procedures, and maintain confidentiality in accordance with HIPAA standards.
• Comply with funder and company Waste, Fraud, and Abuse policy.
• Perform other duties as assigned.

Requirements

• Bachelor’s or Master’s degree in Social Work, Career Counseling, or related field (substituted by four years of case management/housing navigation experience).
• Passion for working with Veterans, excellent communication skills, timeliness, and attention to detail.
• Vital customer service and counseling expertise to multi-task.
• Experience in Case Management and/or Career Counseling, prior military experience, and experience in homeless services is preferred.
• Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Assertiveness, friendliness, willingness to work flexible hours, and reliable transportation.

Qualifications

• Four years of case management or housing navigation experience may be substituted for the educational requirement.
• Must have a BA or BS degree in Social Work, Career Counseling, or related fields.
• Must have a background, experience in Case Management and/or Career Counseling, prior military experience, and experience in homeless services.
• Must be able to lift 15 lbs., sit for extended periods, answer telephone calls, and move within the office.
• Must be able to operate standard office equipment.

Skills

• Excellent communication skills.
• Timeliness and attention to detail.
• Customer service and counseling expertise.
• Ability to multi-task.
• Initiative and problem-solving skills.
• Knowledge of Microsoft Office products.

Benefits

The position offers a competitive salary range of $24.00 - $26.00 per hour, plus benefits and paid time off.

Pay

$24.00 - $26.00 per hour

Schedule

Flexible work schedule to accommodate client needs and program objectives.