Intake Specialist

Job Summary

As a Healthcare Intake Specialist you will help clients navigate the process of obtaining home care services. You must be organized, detail-oriented, and passionate about assisting individuals in need.

Essential Duties and Responsibilities

• Client Navigation: Guide clients through the process of obtaining home care services, offering assistance and support every step of the way.
• Insurance Verification: Verify clients' insurance coverage and eligibility for home care services, ensuring accurate billing and reimbursement.
• Call Handling: Answer incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
• Initial Assessments: Conduct comprehensive initial assessments to evaluate clients' healthcare needs and determine the appropriate level of care required.
• Communication: Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
• Service Assistance: Assist clients in accessing Certified Home Health Agency (CHHA), Managed Long-Term Care (MLTC), Consumer Directed Personal Assistance Program (CDPAP), and Personal Care Aide (PCA) services.
• Client Education: Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.

Qualifications and Skills

• Minimum of 1 year of experience in home care intake or enrollment processes.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office applications and experience with HHA Exchange software.
• Understanding of home care services, insurance verification processes, and enrollment procedures.

Work Environment

On-site