Intake Specialist
Altman Nussbaum Shunnarah Trial Attorneys · Boston, MA · 4 days ago
On-siteOTHRFull-time
What We Value
- Client Commitment
- Integrity
- A Will to Win
- Teamwork
- Personal Accountability
- Passion
What You'll Do
- Be the first connection: Answer incoming calls and respond to online inquiries from potential clients seeking legal assistance.
- Conduct intakes: Gather key details about accidents and injuries while guiding clients through the initial intake process.
- Capture critical information: Accurately enter client information and case details into the firm’s case management system.
- Support case evaluation: Work closely with attorneys and staff to ensure cases are reviewed and routed efficiently.
- Deliver excellent service: Provide compassionate and professional communication to clients during what is often a stressful time.
What You Need
- Strong communication and customer service skills
- Excellent organization and attention to detail
- Ability to multitask and stay organized in a fast-paced environment
- Comfort speaking with clients over the phone and gathering sensitive information
- Experience in intake, customer service, call centers, or legal environments is preferred but not required
- Ability to work onsite in our Boston office