Intake Site Manager

About Us

Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction. We work closely with partner legal teams to connect vehicle owners with the legal support they need, and our intake team plays a critical role in setting the tone for every client relationship.

About The Role

We are seeking a proactive, organized, and adaptable Intake Site Manager to support intake operations and help deliver an excellent client experience during an exciting stage of firm growth. In this role, you will help manage workflows, improve intake performance, and support day-to-day operations in a fast-paced environment where responsiveness, problem-solving, and attention to detail are highly valued. This position is well-suited for individuals with backgrounds in sales, client relations or intake who are confident communicators, results-driven, and comfortable working in high-volume environments.

Key Responsibilities

• Support and guide the daily performance of the intake team to ensure a positive and efficient client experience.
• Monitor team performance metrics and provide feedback to Lemon Law Department Director.
• Help resolve operational issues and escalations in a timely and professional manner.
• Collaborate with Operations, QA, and Training teams to improve workflows and intake processes.
• Ensure intake procedures are followed accurately and consistently in alignment with company standards.
• Identify opportunities to improve efficiency, communication, and overall team performance.
• Foster a collaborative, accountable, and solutions-oriented team environment.

Within Your First 6–12 Months

• Effectively support team performance and daily intake operations in a fast-paced environment.
• Identify challenges proactively and contribute practical solutions that improve workflows and client experience.
• Build strong collaboration and communication across the intake team.
• Maintain high standards of accuracy, responsiveness, and professionalism.
• Help drive consistency, efficiency, and accountability within the team.
• Contribute to a positive, supportive, and results-oriented team culture.

Qualifications

• Over 3 years of leadership experience in sales roles within call center or high-volume operational environments.
• Proven ability to manage competing priorities effectively in fast-paced settings.
• Strong coaching, performance management, and problem-solving skills.
• Experience analyzing KPIs and using data to support team performance and operational improvements.
• Ability to identify challenges proactively and implement effective solutions independently.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail and follow-through.
• Adaptability and professionalism in evolving, high-demand environments.

Nice to Have

• Experience in a rapidly growing organization or performance-driven environment.
• Familiarity with CRM systems such as HubSpot or other intake/case management platforms.
• Experience improving workflows, operational processes, or client experience initiatives.
• Ability to stay organized and effective in dynamic environments while maintaining focus on quality and timely execution.
• Bilingual (English/Spanish).

Requirements

• Available to work Monday through Friday, 8:00 AM–5:00 PM Mountain Time.
• Full-time resident of Utah.