Intake Senior Team Lead - Oklahoma City, OK

About the role

At Clarest Health, we are dedicated to transforming patient care by providing innovative and efficient pharmacy services to healthcare facilities. Our commitment to excellence ensures that our automated dispensing solutions streamline medication management, improve patient outcomes, and enhance the overall efficiency of healthcare operations. Remedi SeniorCare is a leading pharmacy innovator dedicated to servicing long-term care facilities and senior living communities. Our mission is to provide exceptional person‑centered care through advanced technology solutions and clinical expertise. As a part of the Clarest Health/Remedi team, you'll be contributing to a mission‑driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.

Location: On-site 5 days a week at 4243 Will Rogers Parkway, Oklahoma City, OK

Responsibilities

• Onboarding and Offboarding Administration: Coordinate all administrative aspects of employee onboarding and offboarding. Request and manage badges, accesses and EHR logins. Prepare workstations and ensure new hire workspaces are clean and organized with appropriate office supplies. Assist new hires with first‑day ADP access, compliance training and orientation activities. Coordinate and support new employee job training. Participate in candidate interviews and serve as a secondary leadership representative during employee coaching, performance, or disciplinary discussions.
• Administrative and Operational Support: Track and report daily Intake department statistics and key performance metrics. Monitor individual team productivity using tracking reports as well as other measures. Develop and maintain weekly staff schedules to ensure appropriate coverage across all shifts. Maintain current Electronic Health Record (EHR) login documentation and request as applicable for each market. Assign and coordinate weekly admission queue responsibilities by market. Ensure timely and accurate completion of DocuTrak triage. Assign and monitor weekend special projects as required. Review Accounts Receivable reports for all markets to ensure accurate entry and that all billing timelines are met. Respond to inquiries from internal Remedi SeniorCare departments within established service‑level expectations. Ensure resident discharges are processed accurately and within departmental guidelines. Continuously monitor workload, identify operation bottlenecks, and implement appropriate workflow adjustments to maintain productivity and service excellence. Monitor DialPad adherence, call activity, and quality metrics to ensure team members meet established communication standards, maintain productivity expectations, and provide exceptional service.
• Oversee onboarding workflows: Ensure EHR access requests are submitted for new facility access. Confirm resident admission sheets are received and uploaded timely and appropriately. Assign onboarding facilities and related tasks to Intake team members. Ensure that all charts entered after initial push are accounted for and completed. Monitor onboarding milestones to ensure all deadlines are achieved.
• Comply and enforce all company and departmental policies and procedures. Comply with all applicable state and federal regulations for pharmacy practices.
• Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers; receives first‑hand customer information and uses it for improvements in products and services.
• The ability to adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
• Current national/state pharmacy certification preferred.
• Minimum 5 years of supervisory or team lead experience in pharmacy intake, admissions, customer service, or operations.
• Long‑term care pharmacy experience preferred.
• Experience managing staffing, leading process improvement, and supporting quality assurance initiatives.
• Proficiency in Microsoft Excel, Word, and Outlook required.

Skills + Abilities

• Strong leadership and team management skills.
• Excellent customer service focus with both internal and external customers.
• Strong interpersonal skills with a professional, pleasant, outgoing, and caring demeanor.
• Dependable, flexible, and able to work independently with appropriate judgment.
• Ability to work effectively under pressure while managing multiple priorities and deadlines.
• Strong organizational and time‑management skills.
• Effective problem‑solving and decision‑making abilities.
• Ability to manage changing priorities and operational demands.

Benefits

• Comprehensive Medical, Dental and Vision Insurance (as low as $13.33/pay)
• Paid Time Off
• Free Virtual Care – Telemedicine
• 401k with company match
• Referral Bonuses
• Life Insurance
• Make a difference in the lives of others!
• We are growing and that means more opportunities

Pay

$25‑$28 per hour

Schedule

Monday to Friday: 9AM – 5PM CST (1st Shift)