Intake Representative - Behavioral Health

About the Role

Trinity Health IHA Medical Group is seeking a customer-focused Intake Representative to serve as a key connection between patients and their healthcare team. In this part-time, day-shift role, you will provide front-line support to the Outpatient Psychiatry and Counseling Center through phone screenings, assigning prospective patients to therapists and physicians, and handling patient phone calls. You will also assist with maintenance of the intake database and monthly reports on intake activity.

Responsibilities

• Serve as the first point of contact for patients by phone.
• Provide intake services to callers requesting outpatient mental health, chemical dependency, or psychoeducational services.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

Requirements

• High School Diploma or GED.
• Course work in insurance/billing, medical practice education, or seminars is preferred.
• Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment), or other customer service environment.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. We honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.