Intake Counselor

About the role

River Place Behavioral Health is a state-of-the-art facility located in LaPlace, Louisiana, offering acute inpatient care for adults with various mental health conditions such as bipolar disorder, anxiety disorders, PTSD, and co-occurring substance use disorders.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Verify insurance benefits and communicate eligibility to the business office and patient/family.
• Collaborate with medical and psychiatric teams to ensure appropriate referrals and care.
• Coordinate admissions and transfers from referral sources and between levels of care.
• Maintain knowledge of milieu management and communicate projected admissions to internal representatives.
• Receive and document medical information from referral sources or patients, including medical comorbidity information.
• Schedule and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations.
• Prepare and maintain appropriate medical record documentation to secure authorization for the level of care requested.
• Complete initial pre-authorization for treatment and admission prior to admission.
• Admit patients in the registration and accounting system and complete admission and consent forms.
• Demonstrate a positive, empathetic, and professional attitude towards customers and resolve complaints when necessary.
• Conduct safety checks and ensure supervision is conducted at 15-minute intervals as needed.
• Perform other functions and tasks as assigned.

Requirements

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN.
• One or more years' experience in mental/behavioral health working with individuals in a clinical or observational capacity.
• Current licensure, as required for the area of clinical specialty, i.e., current RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates.

Skills

The ideal candidate should demonstrate empathy, professionalism, and a commitment to patient safety while supporting individuals and families during critical decision-making moments.

Benefits

Competitive compensation with industry-leading annual performance-based bonus opportunity
Comprehensive benefits including medical, dental, and vision insurance
401(k) with company match to support your financial future
Stock-based awards, giving you a stake in Acadia’s success
Generous paid time off for vacation, sick days, and holidays
Professional development & leadership training to sharpen your skills
Career mobility within Acadia

Pay

Details on pay are not specified in the job posting.

Schedule

Day shift and night shift positions are available.