Intake Coordinator - Riverhead, NY

About the role

We are Local Infusion, a rapidly expanding infusion provider dedicated to transforming the specialty infusion industry. Our mission is to ensure that patients receive the best possible care, supported by cutting-edge technology and exceptional customer service.

Responsibilities

• Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and communicating with patients and providers.
• Liaison with referring providers to gather necessary documentation for treatment and communicate patient status.
• Communicate the referral process and patient status to patients in a customer-centric manner.
• Assist in maintaining medical inventory and office supplies.
• Participate in a dedicated 6-week training program to support your success in the role.

Requirements

• Prior experience reading medical charts and working on insurance pre-authorizations.
• Healthcare experience required.
• Prior experience in infusion preferred.
• Experience with insurance pre-authorizations.
• Overall medical insurance experience.
• Ability to quickly grasp new applications.
• Strong familiarity with Electronic Health Records (EHR) systems.

Qualifications

• Passion for patient care and delivering exceptional patient experiences.
• Healthcare experience.
• Prior experience in infusion therapy.
• Experience with insurance pre-authorizations.
• Medical terminology knowledge.
• Overall medical insurance experience.
• Quickly grasping new applications.
• Familiarity with EHR systems.

Skills

• Excellent customer service skills.
• Effective communication with providers and patients.
• Organizational skills.
• Attention to detail.
• Ability to manage multiple tasks simultaneously.

Benefits

• Medical, dental, and vision insurance through our employer plan.
• Short and long-term disability coverage.
• 401(k) matching.
• 15 days of paid time off.
• Competitive paid parental leave and flexible return to work policy.

Pay

$25/hr starting salary with a quarterly bonus based on performance and full benefits.

Schedule

This is a full-time, front desk position located onsite in Riverhead, NY. The role is primarily based in Riverhead, NY and works Monday through Friday from 8am to 4:30pm.