Intake Coordinator (Medical)

About the role

Seeking an experienced intake coordinator to add to our rock-star intake team. POSITION SUMMARY: Candidates main responsibilities include following through on all assigned referrals, making sure the process and regulation is being followed to get the referral to becoming an active patient. Every referral comes on in different stages of the enrollment process, coordinator will assess the case and take it to the finish line. Represents company as the first point of in house contact, answers calls in a professional and courteous manner. Works under the direction of the Intake and adheres to company guidelines when providing services.

Responsibilities

• Follow through on all assigned referrals
• Ensure the process and regulation is followed to convert referrals into active patients
• Assess each case and guide it to completion
• Serve as the first point of in‑house contact for the company
• Answer calls professionally and courteously
• Work under the direction of the Intake team and adhere to company guidelines

Qualifications

• Understanding of the MLTC enrollment process and how Medicaid is obtained (Medicaid applications are not performed in‑house)
• Excellent follow‑up skills and clear, professional communication with external companies
• Familiarity with all services offered by Marquis Certified Home Care