Intake Coordinator - Law Firm

About the Firm

The Harris Law Firm has been voted The Best Law Firm and The Best Lawyers since 2019 by Best Lawyers® and Best Place to Work since 2023. Our mission is to provide superior legal representation and outstanding service for our clients while maintaining a high level of respect and appreciation for our team, as well as strategic and deliberate care for our community and beyond. Our culture is collaborative, supportive, and driven by our WeCare® initiative, which encourages employees to care for our clients, our community, and ourselves. We are active participants in Denver’s business and charitable communities, with a strong ethic of pro bono service. As one of the largest and most respected family law firms in the region, we focus on our clients’ welfare and dignity, prioritizing the settlement of cases and the protection of children.

About the Role

As an Intake Coordinator, you will be the first point of contact for prospective clients who are often navigating emotionally difficult situations. You will provide an exceptional experience by combining professionalism, empathy, and the ability to identify their legal needs.

Responsibilities

• Review and assign new business intake
• Screen phone calls before scheduling consultations with attorneys
• Monitor and follow up on all inquiries (phone, email, internet, referrals)
• Build immediate rapport with potential clients
• Conduct follow-ups on pending leads
• Maintain accurate logs and tracking systems
• Conduct client interviews with genuine empathy and compassion
• Schedule consultations and assist with the intake process
• Take accurate notes during attorney-client consultations
• Collaborate with attorneys to complete the intake process

Qualifications

• Convey confidence and warmth on the phone
• Set the tone and pace for the call
• Show empathy and help clients feel at ease during difficult conversations
• Treat a Friday afternoon call with the same care as one on Monday morning
• Highly organized, detail-oriented, and able to multitask
• Inbound sales or call center experience (preferred)

Requirements

• 2 or more years of customer service or sales experience
• Call center experience a plus
• 1 or more years of experience in a law firm
• 1 or more years as an intake coordinator
• Salesforce experience is a plus
• Case management software experience is a major plus
• Bilingual Spanish-speaking is a plus
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Basic understanding of administrative procedures and office systems
• Proficient in Microsoft Office and willing to learn new programs

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of talking and listening on the phone
• Must be able to lift up to 15 pounds at times

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical business office environment
• Must be able to share workspace, attend meetings, and meet deadlines
• Business attire required
• Must work from our Denver or Englewood office

Benefits

• 401(k) with employer match
• Health insurance
• Company-covered short-term disability, long-term disability, AD&D, and parental leave
• RTD EcoPass
• $20 per month wellness stipend
• Voluntary accident, critical illness, and hospital indemnity insurance
• Regular training and professional development opportunities
• 80 hours of PTO in your first 12 months, increasing to 120 hours in your second year

Pay

$20–$25 per hour