Intake Coordinator - Child Advocacy Center (CAC) - Pascagoula, MS

Job Responsibilities

• Answer phone calls and redirect them when necessary
• Manage and schedule daily/weekly/monthly calendar for forensic interviews
• File and update client’s contact information
• Develop and maintain a filing system
• Receive incoming referrals for allegations of child abuse from law enforcement and CPS
• Process incoming referrals
• To work collaboratively with all organization staff
• To abide by the requirements of all policy and procedural manuals
• To relate positively and collaborate effectively with the personnel of other agencies and community resources
• To complete all case documentation within specific timeframes
• To attend and participate in regularly scheduled case conferences to ensure case management standards are met and appropriate decisions are made
• To participate in staff meetings, training programs, workshops and conferences as required
• Other duties as assigned

Required Qualifications

• The Intake Coordinator must have a High School Diploma or GED with a minimum of 3 years administrative related experience
• Knowledge of Child Advocacy Center operations and its mission preferred
• Adaptability when dealing with constantly changing processes, computer systems and federal grant programs
• Ability to work independently and manage time effectively
• Experience working with confidential and sensitive information; critical thinking skills and effective time management
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Ability to multi-task and prioritize in a fast-moving, deadline-driven setting
• Demonstrate a high-level of customer service and professionalism in all communications
• Prioritize experience in working with diverse professionals from child protection, law enforcement, court systems and related community services
• Must be at least 21 years of age, have a valid driver’s license, a good driving record, proof of legally appropriate auto liability insurance, and must be willing to use personal vehicle for organization business
• Moderate travel is required
• Candidates must meet the basic requirements of passing a criminal history background check