Intake Coordinator

About the Role

Good Shepherd Hospice is seeking a compassionate Hospice Intake Coordinator to serve in our Houston and surrounding communities. The Hospice Intake Coordinator assists in gathering required patient information and coordinating enrollment of new patients into the hospice program.

Homecare Homebase software experience highly preferred.

Responsibilities

• Initial contact person for all new inquiries and referrals
• Responds promptly to any referral or inquiry
• Coordinates the scheduling of intake personnel to follow up with referrals
• Provides guidance to hospice staff during the referral and enrollment process
• Initiates communication with the RN Case Manager regarding eligibility and enrollment into hospice program
• Informs the RN Case Manager of unusual or potentially problematic patient/family issues
• Coordinates all admission enrollment paperwork
• Obtains history and physicals, progress notes, lab, nurse’s notes, medication sheets, etc. as needed to complete initial patient assessment
• Maintains regular communication with the referral source
• Reviews completed enrollment packet for accuracy and forwards for billing and filing
• Inputs initial referral information into the computer
• Communicates with medical professionals, the hospice team, and others
• Coordinates completion of admission packets
• Maintains accurate, up-to-date records
• Demonstrates strong communication and customer service skills

Requirements

• Hospice Intake experience required
• Valid driver’s license
• Demonstrated commitment to the hospice philosophy of care
• Can successfully pass background checks & drug screen