Intake Coordinator

About the Role

The Intake Coordinator is responsible for the initial screening and management of referrals to Abode Services programs, cultivating and maintaining collaborative relationships with the referral community and people applying to the program, and maintaining files that meet funding requirements.

Responsibilities

• Maintain active relationships with referral sources to identify and cultivate new referrals, strengthen and solidify relationships with established referral sources, and provide information to the community regarding agency services and programs.
• Keep referral sources apprised of program openings.
• Receive and review referring documentation and follow up with referral sources to get more information, as necessary.
• Complete intake process, including phone contact with referral source, faxing necessary paperwork, checking eligibility, etc.
• Assist in conducting initial intake screening on youth and make recommendations to the Program Manager regarding housing placement.
• Assist in completing initial psychosocial assessment and report out to the team.
• Conduct pre-housing informational workshops.
• Work with the team to support clients for enrollment in programs to enter housing.
• Track the referral process to assure prompt entry into services.
• Develop and maintain waiting lists for programs at capacity.
• Attend County Team Decision Meetings (TDMs) to educate clients about Abode Services programs.
• Create and maintain program trackers and rosters.
• Ensure participant files meet CCL requirements as well as other funding requirements.
• Assist with file audits.
• Assist with completing data entry of and tracking of intakes, exits, and quarterly updates.
• Assist Program Manager in reviewing, auditing, and correcting data entered in HMIS, Apricot, and JBF databases.
• Track housing vacancies and collaborate with housing staff to determine program vacancies and plan for youth move-ins and transfers.
• Provide support to assigned programs through creation of flyers, administrative support, purchasing food for groups, picking up items from shelter, etc.
• Attend and participate in all relevant supervisions, meetings, and training.
• Other duties as assigned.

Qualifications

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field, or equivalent experience.
• 1 year experience providing services to homeless or marginalized populations.
• 1 year experience providing program support in an administrative capacity.
• Flexible schedule to work evening and weekend hours when needed.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.

Benefits

• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events

Pay

$27.50 - $30.25 per hour

Abode Services is an Equal Opportunity Employer/Drug Free Workplace.