Intake Center Program Associate - (Full Time time) $18.00/hour

About the role

Catholic Charities of Onondaga County seeks a Program Associate to support the Intake Center's mission of facilitating the transport of individuals and families to shelter, conducting initial intake screenings, and supporting quarantine placements.

Responsibilities

• Facilitate the transport of individuals and families to shelter.
• Conduct initial diversion/intake screening prior to contacting 211 to verify homelessness eligibility of individuals and families.
• Support the quarantine placement of COVID individuals and families in DSS-contracted hotel.
• Respond to all incoming calls from clients and/or providers, while completing a diversion screening with walk-in clients prior to calling 211 to confirm homelessness eligibility.
• Pick up clients and transport them to the appropriate shelter as determined by 211/DSS.
• Support quarantine of COVID clients through proper documentation prior to their hotel placement, transportation to quarantine, and providing food, hygiene items, hotel rules.
• Work with designated hotel agencies/shelters to provide a warm client hand-off.
• Maintain and update transportation logs and documentation via shift notes.
• Communicate with other shift Program Associates/Caseworkers/admin as needed.
• Ensure there is adequate staffing prior to leaving a shift.
• Observe all safety rules and regulations including use of personal protective equipment.
• Maintain guidelines established by the funding sources and Catholic Charities of Onondaga County policies and procedures.

Requirements

• H.S. Diploma or G.E.D.
• Up to three (3) years relevant experience or an equivalent combination of education and relevant experience.
• Experience working with homeless population preferred.

Qualifications

• Valid N.Y.S. Driver’s License.
• N.Y.S. Central Registry clearance.

Skills

• Excellent communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Knowledge of local resources and services for homeless individuals and families.

Benefits

• Flexible Work Schedules.
• Remitted Tuition.
• Professional Development.
• Competitive Pay and Work Life Benefits.
• Professional Supervision and Coaching.
• Recognition and Appreciation Programs.
• Opportunities for Growth and Promotion.

Pay

$18.00 Per Hour.

Schedule

This is a Full Time Position at 35 Hours a Week.

Equal Opportunity Employer

Catholic Charities of Onondaga County is an Equal Opportunity Employer and is committed to building on our foundation of a diverse workforce; and fostering an inclusive environment that encourages the recruitment and engagement of a workforce that fully represents the community we serve. We do not discriminate against any employee or applicant on the basis of race (including traits historically associated with race), color, creed, sex/gender (including pregnancy), age, disability, religion, national origin, citizenship, military/veteran status, marital status, familial status, prior arrest/conviction record, sexual orientation, gender identity, gender expression, status of being transgender, ancestry, domestic violence victim status, predisposing genetic characteristics or carrier status, reproductive health decision making, or any other basis prohibited by law.