Intake Associate I

About the role

As our Intake Associate, you’ll be the first point of contact for new patients as they enter our community. You’ll blend professional skills with purpose-driven passion to help transform lives.

Responsibilities

• Answer and respond immediately to telephone/webform inquiries concerning potential client admissions.
• Perform admissions assessments for all prospective clients.
• Verify that the client to be admitted meets all clinical and financial criteria for admission.
• Maintain accurate knowledge of the services we provide to answer questions and guide individuals through our intake process in an engaging and welcoming manner.
• Enter new client information into our electronic medical record.
• Utilize and provide upkeep of the inquiry database.
• Understand and review insurance quotes and complete pre-certifications.
• Explain all consents needed to admit a patient, including obtaining releases of information at the time of intake.
• Model and reinforce Ashley’s mission and core values.
• Perform other duties on an as-needed basis.
• Protect patients’ personal health information by maintaining compliance with HIPAA and other relevant IT security regulations.
• Reinforce Ashley’s commitment to diversity, equity, and inclusion.

Requirements

• Bachelor's degree and 1 year of experience, or AA degree and 3 years’ experience, or working toward either degree.
• Typing and computer skills preferred.
• Excellent telephone and communication skills.
• Knowledge of the Twelve Step Program.
• Excellent verbal and written communication skills; ability to read and write clearly.
• Good arithmetic skills; ability to understand insurance and financial requirements.
• Knowledge of Microsoft Office, including Outlook, Word, and Excel.
• CPR certification required.

Benefits

• Generous PTO policy.
• Paid holidays: up to seven annually, based on hire date.
• Medical, dental, and vision insurance starting the first of the month after hire.
• Generous HRA contribution with medical plan enrollment.
• 401(k) with company match: $1-for-$1 match up to 6%.
• FSA eligibility for pre-tax savings.
• Company-paid life insurance and short & long-term disability.
• Buy-up life insurance with spouse/child coverage options.
• Tuition reimbursement: up to $5,250 annually after one year.
• Wellness perks: on-site gym, tranquil 1-mile walking loop, and discounts on massage & acupuncture services.
• Perks & discounts: movie tickets, theme parks, events, online shopping, and more via Life Mart.
• Spiritual & emotional wellbeing: daily non-denominational services and Employee Assistance Program (EAP).
• Community: employee events, inclusive culture, and 147 acres of peaceful waterfront property.