Insure Oklahoma Program Coordinator - Oklahoma City, OK (On-site)

About the role

The qualified candidate will be responsible for accuracy, quality, and stewardship of member identification data within our healthcare systems. This role ensures that patient, provider, and member data is accurate, consistent, and secure across multiple platforms to support high-quality care, regulatory compliance, and analytics.

Responsibilities

• Enter and update member information across multiple software applications to support eligibility determinations and correct duplicate member identification records.
• Review member identification and demographic data for accuracy, consistency, and completeness.
• Monitor data-quality issues, identify duplicate member records through member-matching processes, and help resolve discrepancies across legacy and enrollment systems.
• Interpret, audit, and reconcile reports to ensure information is accurate and complete.
• Document and maintain business and technical definitions related to member identification and demographic data.
• Develop an understanding of the client’s business processes and apply that knowledge to support efficient procedures and adherence to service-level agreements.
• Assist with identifying and resolving workflow and member-data issues.
• Collaborate with the Oklahoma Health Care Authority and Gainwell Technologies teams to resolve data discrepancies and improve data-quality standards.
• Handle confidential company and member information in accordance with applicable policies, procedures, and privacy requirements, including HIPAA.
• Follow established policies, procedures, security standards, and operational guidelines.
• Complete up to 12 weeks of required training.
• Perform other duties as assigned based on business needs.

Requirements

• Experience entering, reviewing, auditing, or reconciling data.
• Strong attention to detail with the ability to identify and correct data discrepancies.
• Ability to work efficiently across multiple computer applications and systems.
• Experience in customer service, administrative support, a help desk, or a call center.
• Strong verbal, written, and telephone communication skills.

Schedule

This is an on-site position in Oklahoma City, Oklahoma. Standard working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. The position includes up to 12 weeks of training. Reliable attendance and the ability to work the assigned on-site schedule are required.

Pay

The pay range for this position is $24,700.00 - $35,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.