Insurance Verifier/Financial Counselor-Communications

About the role

Sherman Oaks Hospital is a 153-bed, not-for-profit, acute-care community hospital located in Sherman Oaks, California. Staffed with over 500 employees and an extraordinary team of physicians, the hospital is recognized for advanced technology and compassionate care, providing 24/7 emergency care along with a full range of specialized medical, surgical, and diagnostic services. Sherman Oaks Hospital has been nationally recognized multiple times as a "100 Top Hospital" by Fortune/Merative, holds an "A" grade in patient safety from The Leapfrog Group, and has received Patient Safety Excellence recognition from Healthgrades.

Responsibilities

• Determine patient liability based on benefits and advise patients of their liability prior to scheduled elective procedures.
• Notify patient(s) of financial responsibility and make collection arrangements prior to services rendered for all elective care.
• Verify insurance eligibility and benefits for emergent and urgent admissions, procedures, or other services, ensuring communication of patient responsibility to the patient or responsible party.
• Verify and secure accurate patient demographic and insurance information, updating patient account information as needed.
• Assist patients in making arrangements for patient responsibility by time of discharge for emergent or urgent services.
• Screen and refer patients for possible linkage to state, county, or other government assistance programs, as well as Charity or Discounts per facility policies.
• Work closely with Case Management to secure Medicaid/Medical treatment authorizations as needed.
• Maintain effective communication skills, including verbal, written, and telephone.
• Demonstrate proficiency in mathematical skills.

Requirements

• Knowledge of standard insurance companies and verification requirements.
• Well-versed in authorization processes for all payers.
• Ability to multi-task and prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer service experience required.
• High School Graduate or GED Equivalent (required for all new hires effective 4/1/14).

Benefits

Sherman Oaks Hospital offers a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to:

• Paid time off
• 401K retirement plan
• Medical, dental, and vision coverage
• Tuition reimbursement
• Many more voluntary benefit options

Pay

A reasonable compensation estimate for this role is $23.00 to $26.22 per hour. The exact starting compensation will be determined based on factors such as skillset, years of applicable experience, education, credentials, and licensure.

Schedule

Part-time, less than 60 hours per pay period. Shift is variable.