Insurance Verification Specialist
About Us
At Suvida Healthcare, we are compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program addresses the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors. We celebrate diversity and inclusivity, attracting, engaging, valuing, and rewarding the unique needs and backgrounds of both our patients and our team.
What Makes Us Unique
We are an empowered primary care team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.
Our Culture & Core Beliefs
- Earn Trust
- Building Relationships
- Creating Joy
- Doing Right
- Improving Every Day
- Moving Forward
Position Summary
The Insurance Verification Specialist (Greeter) will be an integral part of the Suvida Healthcare team. As the first impression of the center, you will provide exceptional customer service and ensure all patients, family members, and visitors are welcomed and properly attended to. You will work with the center team by answering questions, managing calls, verifying benefits, and assisting with clinical clerical tasks.
Responsibilities
- Ensures the highest level of customer service possible
- Displays respect and concern for all patients
- Attends all clinic huddles and clinic monthly meetings
- Greets and welcomes patients to the clinic
- Assists patients to the seating area
- Assists patients in wheelchairs to the seating area
- Assists patients with scheduling transportation to and from the clinic
- Ensures all insurance benefits are verified and active
- Collects any co-pays necessary for patient’s visit
- Manages phone lines by answering, taking messages, and conducting outbound calls as instructed
- Manages patient referrals by processing them and obtaining authorizations
- Assists in scheduling appointments for patient’s referrals
- Updates patient information and makes changes to EMR platform
- Other duties as assigned by Center Director
Requirements
- 1+ years progressive work experience in the healthcare industry
- 2+ years of customer service experience
- Bi-lingual (English/Spanish) required
- Experience managing referrals and authorizations preferred
- Experience in Value-based care operations preferred
- High School Diploma or equivalent required
- Bachelor’s in Healthcare Administration, Business, or Hospitality preferred
- Active ACLS or BLS certification (or willing to obtain within 7 days of start)
- Experience documenting electronic medical records (EMR)
- Comfortable working independently
Benefits
- Purpose Driven Career
- Competitive Pay
- Best-In-Class Medical/Dental Coverage
- Free Mental Health & Life Coaching for Team Members and their Dependents
- Holiday Time Off with Pay
- Paid Community Service Day
- Paid Parental/Family Leave
- Paid Bereavement Leave
- Generous Paid Time Off (PTO)
- 401k Retirement Plan with Company Match
- And much more...