Insurance Verification Specialist
About the Role
The Insurance Verification Specialist (Greeter) will be an integral part of the Suvida Healthcare team. The Insurance Verification Specialist will be the first impression of the center to all patients, family members, and visitors. The Greeter will provide exceptional customer service and ensure all who visit Suvida Healthcare centers are welcomed and properly attended to. The Insurance Verification Specialist will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, and assisting with other clinical clerical tasks.
What Makes Us Unique
We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.
Our Culture & Core Beliefs
- Earn Trust
- Building Relationships
- Creating Joy
- Doing Right
- Improving Every Day
- Moving Forward
Responsibilities
- Ensures the highest level of customer service possible
- Displays respect and concern for all patients
- Attends all clinic huddles and clinic monthly meetings
- Greets and Welcomes patients to the clinic
- Assists patients to the seating area
- Assists patients in wheelchair to the seating area
- Assists patients with scheduling transportation to and from the clinic
- Ensures all insurance benefits are verified and active
- Collects any co-pays necessary for patient's visit
- Manages phone lines by answering, taking messages, and conducting outbound calls as instructed
- Manages patient referrals by processing them and obtaining authorizations
- Assists in scheduling appointments for patient's referrals
- Updates patient information and making changes to EMR platform
- Other Duties as assigned
Qualifications
Knowledge, Skills, and Abilities
- 1+ years progressive work experience in the healthcare industry
- 2+ years of customer service
- Bi-lingual-(English/Spanish) required
- Experience managing referrals and authorizations preferred
- Experience in Value-based care operations preferred
- Experience documenting electronic medical records
- Comfortable working independently
Education, Experience, Licensure, or Certification Requirements
- High School Diploma or equivalent required
- Bachelor's in Healthcare Administration, Business, or Hospitality preferred
- CPR/BLS Certified (or willing to obtain within 7 days of employment)
Benefits & Pay
- Purpose Driven Career
- Competitive Pay
- Best-In-Class Medical/Dental Coverage
- Free Mental Health & Life Coaching for Team Members and their Dependents
- Holiday Time Off with Pay
- Paid Community Service Day
- Paid Parental/Family Leave
- Paid Bereavement Leave
- Generous Paid Time Off (PTO)
- 401k Retirement Plan with Company Match
- And much more…