Insurance Verification Specialist

What You’ll Do

• Ensures the highest level of customer service possible
• Displays respect and concern for all patients
• Attends all clinic huddles and clinic monthly meetings
• Greets and Welcomes patients to the clinic
• Assists patients to the seating area
• Assists patients in wheelchair to the seating area
• Assists patients with scheduling transportation to and from the clinic
• Ensures all insurance benefits are verified and active
• Collects any co-pays necessary for patient’s visit
• Manages phone lines by answering, taking messages, and conducting outbound calls as instructed
• Manages patient referrals by processing them and obtaining authorizations
• Affords assistance in scheduling appointments for patient’s referrals
• Updates patient information and making changes to EMR platform
• Performs other duties as assigned

What You’ll Bring

• 1+ years progressive work experience in the healthcare industry
• 2+ years of customer service
• Bi-lingual-(English/Spanish) required
• Experience managing referrals and authorizations preferred
• Experience in Value-based care operations preferred
• Experience documenting electronic medical records
• Comfortable working independently

Education, Experience, Licensure, Or Certification Requirements

• CPR/BLS Certified (or willing to obtain within 7 days of employment)
• High School Diploma or equivalent required
• Bachelor’s in healthcare administration, Business, or Hospitality preferred