Insurance Verification Specialist

About the role

AO Multispecialty Clinic is a trusted healthcare organization in the CSRA, known for providing compassionate, high-quality patient care. We are committed to supporting our patients, our community, and our team members. If you are detail-oriented, dependable, and thrive in a collaborative healthcare environment, this role offers an opportunity to make a meaningful impact every day.

The Insurance Verification Specialist is a key member of the Billing Department and plays an essential role in ensuring accurate and timely insurance verification to support clinic operations and patient services.

Responsibilities

• Contact insurance carriers to confirm eligibility, benefits, and coverage details
• Communicate insurance benefit information clearly and professionally to patients
• Obtain, track, and maintain current referrals for in-network and out-of-network insurance plans
• Update patient insurance information promptly when plans or benefits change
• Ensure insurance verification data is accurately documented and maintained in patient records
• Manage multiple internal communication channels to support timely and accurate patient insurance verification

Requirements

• High school diploma or equivalent required; additional coursework in healthcare administration or a related field preferred
• Previous experience in medical scheduling, referrals, or healthcare administrative support strongly preferred
• Familiarity with electronic medical records (EMR/EHR) systems required
• Ability to maintain patient confidentiality and comply with HIPAA regulations
• Reliable attendance and the ability to work standard clinic hours

Minimum of 6–12 months in current position required. Must be in good standing and performing at or above expectations in current role. Interview with the hiring manager (Michelle Lemon) is required.