INSURANCE VERIFICATION

Location: The Villages, FL 32163 – This position is onsite.

About the role

Handles inbound patient calls, providing professional and empathetic assistance with questions regarding medical bills, insurance coverage, and account concerns. Verifies and explains medical insurance benefits, including deductibles, copays, coinsurance, and other patient financial responsibilities. Works directly with patients to research and resolve billing or insurance-related issues while delivering a high level of customer service. Communicates effectively with patients, physicians, staff, and management while maintaining a positive and professional approach.

Responsibilities

• Handle inbound patient calls regarding medical bills, insurance coverage, and account concerns
• Verify and explain medical insurance benefits (deductibles, copays, coinsurance, patient financial responsibilities)
• Research and resolve billing or insurance-related issues for patients
• Communicate effectively with patients, physicians, staff, and management

Requirements

• Customer service or insurance verification experience is required
• Understanding of medical insurance, deductibles, copays, and coinsurance
• High school diploma or equivalent
• Background check required

Qualifications

• Strong computer, customer service, and insurance verification skills
• Knowledge of medical terminology and medical billing is preferred

Pay

$21.00 per hour

Schedule

Long-term contract