Insurance Solutions Group Middle Office Director, Investment Operations

Primary Responsibilities

• Lead, mentor, and develop a team of Middle Office Operations professionals in the ELS office, fostering a high-performance and collaborative culture.
• Provide day-to-day oversight, set clear priorities, and ensure accountability across the team’s deliverables and timelines.
• Serve as the primary escalation point for the team on complex operational issues, trade disputes, and client inquiries.
• Oversee trade processing and settlement across multiple asset classes, including fixed income, equities, alternatives, repurchase agreements, bank loans, CLOs, and primary market deals.
• Monitor and resolve trade issues and inquiries from clients, front office, brokers, and custodians to ensure timely and accurate settlement.
• Execute and review investment funding and wire processing transactions, ensuring compliance with ISG’s internal policies and regulatory requirements.
• Review daily holding reconciliations between investment accounting subledgers and custodian records, coordinating with the Investment Accounting team to resolve discrepancies.
• Enforce ISG’s SOC-1 and SOX control procedures, maintaining compliance with regulatory and operational standards.
• Drive continuous improvements in workflows, automation, and operational efficiencies in partnership with senior management and technology teams.
• Support key projects aimed at enhancing middle office capabilities, controls, and scalability.
• Lead and participate in large-scale cross-functional projects and serve as a key stakeholder in operational improvement efforts.

Qualifications & Experience

• Bachelor’s degree from an accredited University or College; Finance, Accounting, Economics, or Information Systems preferred.
• 8-10+ years of experience in investment management or asset management operations, with at least 3–5 years in a people management or team lead capacity.
• Deep expertise in Middle Office or Back Office operations across multiple asset classes, including fixed income, structured products, alternatives, and mortgage investments.
• Familiarity with physical settlements, repurchase agreements, bank loans, CLOs, and primary market deal settlements.
• Experience working in SOC-1, NAIC, and/or SEC regulated environments.
• Strong technology skills including Bloomberg, Excel, VBA, SQL, CTM, DTCC Alert, and SWIFT.
• CPA or CFA designation is a plus but not required.
• Excellent organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment.
• Strong communication and stakeholder management skills, with the ability to partner across front office, technology, compliance, and accounting teams.
• Demonstrated problem-solving skills, process orientation, and a self-starter mentality with a desire to build and scale operations.
• Proven track record of identifying and implementing process improvements that enhance efficiency, accuracy, and scalability of operational workflows.
• Experience leveraging AI tools and technologies to build, automate, or improve operational processes is a plus.

Pay Range

$215,000 - $250,000