Insurance Service Specialist - Outbound

About the role

Become part of AAA’s established & trusted brand, serving members for over 100 years. This Outbound Insurance Service Specialist position offers monthly and quarterly bonus potential and computer equipment provided by AAA Club Alliance.

Responsibilities

• Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross‑selling opportunities.
• Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs.
• Work with policyholders from the agency’s existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal; review and update policies to enhance retention and better meet consumer needs.
• Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
• Counsel members and non‑members regarding membership benefits in correlation with insurance products.

Requirements

• Active Personal Lines or Property & Casualty (P&C) license required.
• Must reside in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK, SD, AL, FL, GA, MI, MN, MO, MT, NC, TN, or TX.
• High school diploma or equivalent.
• 2+ years of customer service and sales experience in an insurance environment.
• Call center experience preferred.
• Membership license required or ability to obtain license within 90 days of employment.

Benefits

• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Pay

The starting base compensation for this position is $17.45 to $31.48. For candidates located in New Jersey, the salary range is $21.55 to $31.48. Actual pay will be based