Insurance Sales Agent - Fort Wayne, IN

About the role

This is a relationship-driven sales role with long-term income potential through commission. We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business.

Responsibilities

• Own the sale and ongoing service of ACG-branded and brokered insurance products, memberships, and financial products within a high-traffic ACG branch;
• Uncover customer needs, generate new business, retain existing clients, grow ACG's insurance portfolio, overcome objections, negotiate effectively, close sales, and meet or exceed individual sales targets and incentive plan expectations;
• Conduct comprehensive insurance reviews to assess risk, identify coverage gaps, recommend appropriate solutions, and quote, bind, and issue policies in accordance with underwriting guidelines and regulatory requirements;
• Build and maintain strong rapport with members and clients, respond to inquiries with professionalism and urgency, and support high customer satisfaction, loyalty, and trust in the AAA brand;
• Actively engage in local branch and community events to prospect, expand referral networks, develop new business opportunities, and identify cross-sell and referral opportunities into Travel and Financial Services to maximize overall member value.

Requirements

• Active State Property & Casualty Insurance Sales license
• Active State Life and Health Insurance Sales license, or obtain within 90 days of hire
• Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
• Obtain Health and Accident licenses and appointments where applicable as deemed necessary and within a time frame established by the Business Unit.
• High School diploma or equivalent
• 1+ year(s) of customer-facing experience in a fast-paced computer automated business environment (i.e., financial/banking)
• Insurance experience is helpful—but not required.
• We provide training to help you get licensed and confident in the role.

Qualifications

• Consistent outreach
• Proactive engagement with prospective clients
• Strong follow-up
• Community networking
• Building trust with clients

Skills

• Demonstrated ability to develop, manage, and close sales opportunities, including disciplined lead tracking, follow-up, pipeline management, and accountability for achieving and exceeding performance goals
• Apply consultative selling techniques supported by deep product knowledge, strong listening skills, and the ability to quickly assess customer needs, identify coverage gaps, recommend appropriate solutions, and deliver tailored value
• Proven ability to generate new opportunities through referrals, outbound activity, networking, and other business-development efforts
• Excellent verbal and written communication skills with a strong customer-first mindset and confidence in guiding sales conversations
• Proficient in leveraging technology to support sales execution, including CRM platforms and Microsoft Office applications

Benefits

• Health & Wellness Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Financial Protection & Insurance Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• Retirement & Savings 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.