Insurance Operations Technical Trainer-Contact Center & New Business Hybrid

Purpose

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Accountabilities

• Create sustainable learning and development programs across the Contact Center and New Business (Hybrid).
• Play a critical role in developing, coordinating, designing, delivering, consulting, and coaching performance improvement curriculum.
• Manage creation, communication, and implementation of learning and development related initiatives across Insurance Operations with a focus on the Contact Center and New Business Hybrid.
• Facilitate classroom and virtual training, ensuring content is delivered timely to meet Contact Center and New Business Hybrid business needs.
• Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
• Review existing training programs and suggest enhancements and modifications to improve engagement, learning, and retention.
• Review and approve eLearning curriculum to maximize off-the-shelf and reusable training solutions.
• Ensure that training milestones and goals are met while adhering to approved training budget; manage training team initiatives, prioritize training needs and departmental training resources.
• Analyze business metrics and quality monitoring reporting to evaluate the effectiveness of training curriculum for supported departments while ensuring business objectives and goals are achieved.
• Develop performance improvement solutions including, but not limited to, classroom training, virtual instruction, infographics, video creation, eLearning courses, simulations, and training huddles.

Qualifications and Experience

• Bachelor’s degree or equivalent work experience required.
• 3+ years of professional experience required; with corporate training/adult learning experience strongly preferred.
• Must be detail-oriented and process-oriented.
• Experience in the annuity industry is a plus.
• Able to function as a strategic partner within a team.
• In-depth understanding of internal business processes/systems and company policies.
• Ability to design and deliver complex technical training modules.
• Strong presentation skills highly preferred.