Insurance Loss Specialist

What You’ll Do

• Review and evaluate CPI and GAP insurance claims for completeness, accuracy, and eligibility
• Investigate claims by gathering loan/lease documents and supporting documentation
• Analyze loan balances and deficiency amounts related to GAP claims
• Communicate with borrowers, lenders, dealers, tow yards, and third parties to resolve claims and impound matters
• Cookordination with impound lots, repossession agencies, and local authorities regarding vehicle status and release
• Track and manage impounded vehicles, including documentation, storage fees, and timelines
• Initiate and monitor CPI policies in accordance with lender requirements
• Maintain accurate documentation and ensure compliance with company and regulatory standards
• Provide timely updates and support to customers throughout the claims and impound process
• Perform additional administrative and operational tasks as needed

What We Offer

• Competitive hourly pay of $18–$21 based on experience
• Ongoing training and professional development
• Supportive, team-oriented environment
• Employee and family discounts on vehicles and services
• Volunteer opportunities and more

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA)
• Life and disability insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Generous Paid Time Off (PTO)

What We’re Looking For

• A high school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Minimum 2 years of experience handling CPI, GAP claims, and/or impound processing
• Strong understanding of auto finance, loan amortization, and deficiency balance calculations
• Experience coordinating with repossession, impound, or insurance vendors preferred
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• High attention to detail and strong organizational skills
• Proficient in Microsoft Office and claims management systems
• Ability to manage multiple tasks and meet deadlines
• Bilingual (Spanish preferred)

Schedule & Work Environment

• Monday–Friday (standard business hours)
• Onsite role in Scottsdale, Arizona
• Office environment with frequent communication with external partners