Insurance Collector

About the role

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Responsibilities

• Audit admission packets and verify benefits along with all patient demographic information in the patient accounting system
• Provide financial counseling to patients and/or guarantors and collect any out-of-pocket amounts (deductibles, copays, exhausted days, etc.)
• Provide information to patients and/or guarantors regarding their benefits and financial obligations
• Complete financial disclosure paperwork for patients requesting assistance, including verifying income and expenses
• Complete adjustment forms for any charity or administrative adjustments for approval
• Complete promissory notes for patients requesting payment arrangements
• Update daily the upfront collection log, charity log, and administrative adjustment log; review with BOD on a weekly basis
• Gather and interpret data from systems, understand appropriate courses of action, and initiate time-sensitive and strategic steps resulting in payment
• Perform other functions and tasks as assigned

Requirements

• High school diploma or equivalent required
• Three or more years' experience in a related field required
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required