Insurance Client Services Associate

About the role

Pyron Group is seeking a friendly, dependable, and growth‑minded Client Services Associate to serve as the first point of contact for clients while supporting day‑to‑day administrative and processing work that keeps the agency running smoothly. No prior insurance experience is required. The position is a starting point for a long‑term career in insurance, with support for studying and obtaining a Property & Casualty insurance license and opportunities to grow into Account Management, Sales, or other insurance‑related roles.

Responsibilities

• Client Service: Welcome clients and visitors, answer incoming calls and route them appropriately, assist with routine client requests and questions, and help create a positive and professional client experience.
• Processing & Administrative Support: Accept and process client payments, assist with policy documents, ID cards, and routine servicing requests, support Account Managers with renewal and quoting preparation, process and organize incoming insurance carrier correspondence, maintain accurate records in agency systems, and create follow‑up reminders.
• Team Support: Assist Account Managers, Risk Advisors, and Office Managers with administrative needs, ensure client requests are handled accurately and efficiently, participate in training and professional development opportunities, and take on additional responsibilities as skills and experience grow.

Requirements

• Strong communication and customer service skills.
• Dependable, organized, and detail‑oriented.
• Comfortable working with technology and learning new systems.
• Positive attitude and willingness to learn.
• Ability to manage multiple tasks.
• Preferred (but not required): Experience in customer service, administrative, reception, banking, hospitality, or office settings; experience handling payments, documents, or client records; interest in insurance, financial services, or sales.

Professional Development

• Insurance training and mentorship.
• Property & Casualty licensing support.
• Carrier education programs.
• Continuing education opportunities.
• Ongoing coaching and development.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off and holidays.
• Company‑paid life insurance.
• Company‑paid short‑term disability.
• Ongoing training and career development.

About Pyron Group

Pyron Group is a people‑first insurance organization serving individuals, families, and businesses across Mississippi and beyond. The company believes insurance should be easier to understand, easier to navigate, and backed by people who genuinely care. Pyron Group works hard, supports one another, and creates opportunities for teammates to grow professionally while making a meaningful impact on the lives of its clients.