Insurance and Sales Appointment Coordinator - Rome, NY

Responsibilities

• Perform outbound calls for the Insurance and Sales departments such as appointment confirmations, updating customer info, collecting customer payments, etc.
• Utilizes a variety of call lists to identify and reach out to guests that may have needs or questions.
• Ensure that all calls are handled in a timely and effective manner.
• Maintain a friendly and accommodating attitude with all of the customers.
• Schedule appointments for customers on the phone, email, text, or in person.
• Promptly review all online reservations for completeness, accuracy, and availability.
• Immediately reach out to guests to confirm any missing or incomplete information, or to offer alternative scheduling options when needed.
• Aid in following up with each guest to discuss their experience and to encourage potential referrals.
• Identify customer concerns and escalate them appropriately.
• Stay up to date on relevant offerings and products.
• Check email frequently and respond to inquiries immediately.
• Provide back-up to other team members as needed.
• Other duties may be assigned as needed.

Requirements

• Excellent verbal/written communication skills.
• Must be able to craft emails with professional tone and grammar.
• Outgoing, empathetic, and patient personality.
• A multi-tasker that can provide great guest service.
• Process oriented with an attention to detail and the initiative to complete tasks.
• The ability to maintain guest relations and successful use of de-escalation techniques as needed.
• Actively participate in skills and product training as needed.
• Must be at least 18 years of age.
• Must have a valid Driver's License.

Qualifications

• Previous administrative or customer service experience preferred.
• Previous sales experience preferred.
• Previous automotive industry experience preferred.

Skills

• Excellent verbal/written communication skills.
• Outgoing, empathetic, and patient personality.
• Process oriented with an attention to detail and the initiative to complete tasks.
• The ability to maintain guest relations and successful use of de-escalation techniques as needed.

Benefits and Growth Opportunities

• Sick Leave accrued every week!
• Discounts on service, parts, and vehicles!
• We offer great benefits including Excellus medical insurance, Guardian dental insurance, and Davis vision insurance.
• We offer a reimbursement for qualifying out of pocket costs.
• We offer supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness.
• We offer both Traditional and Roth 401(k) plans with an employer match.
• We offer paid holidays.
• We offer paid vacation time.
• We have an Employee Assistance Program, available to our employees and their immediate family members free of charge!
• We are an Equal Opportunity Employer.
• We offer advancement opportunities within a large organization.

Pay

Pay Range: $37,000 - $50,000+

Schedule

Hours: Monday - Friday, 8:30am - 5:30pm