Insurance Agent

Job Summary

Pet Partners is seeking an Insurance Agent- Service Agent to assist customers by providing information about products and/or services, answering questions, and resolving problems and issues in a timely and professional manner.

Job Location

Remote

Customer Interaction & Inquiry Management

• Respond to internal and external inquiries within stated service level agreements (SLAs).
• Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
• Analyze, research, and resolve problems and discrepancies for member accounts.
• Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness.

Sales & Retention Efforts

• Participate in solution innovation, sales, and retention efforts with current and new clients.

Additional Duties

• Perform other duties and responsibilities as assigned.

Licenses/Certifications

• Must have and maintain a Property & Casualty License or obtain within 45 days of hire.

Level-Specific Responsibilities

• Respond to inbound support issues, utilizing prepared Question & Answer documents to resolve simple complaints and answer general customer inquiries.
• Work independently under limited supervision for routine situations.
• Provide assistance and training to team members and colleagues as needed.

Experience Requirements

• Minimum 2 years of relevant experience in customer service, call center, or a similar field.

Education Requirements

• No formal education requirement.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retail savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)