Insurance Adjuster

About the role

Allcat Claims Service, LLC, established over 26 years ago, is a trusted third‑party claims adjusting organization known for its commitment to customer service, quality, and innovation. The company emphasizes learning, development, and performance excellence while supporting employees in improving their skills and reaching their full potential. Allcat prides itself on handling claims professionally and ethically while leveraging emerging technology to better serve clients and policyholders. Its experienced team and strong work ethic have helped build lasting relationships throughout the industry, and it proudly supports the military community, encouraging active‑duty military personnel, veterans, reservists, and military spouses to apply. In this role, you will work under supervision to provide claims services to customers through multiple communication channels. You will investigate and evaluate claims for completeness, determine appropriate next steps, process payments, and communicate claim decisions and settlements to customers. You will collaborate with internal resources to resolve claim‑related issues and escalate complex coverage, liability, or damage disputes as needed, delivering exceptional customer service while ensuring compliance with company policies, procedures, and applicable regulations.

Responsibilities

• Investigates, evaluates, and processes low to moderately complex insurance claims.
• Reviews claim information for accuracy, completeness, and coverage applicability.
• Processes claim payments and communicates claim decisions and settlements to customers.
• Collaborates with internal partners and external stakeholders to facilitate timely claim resolution.
• Maintains accurate claim documentation and records throughout the claims lifecycle.
• Contributes to departmental goals, performance metrics, and customer satisfaction objectives.
• Effectively utilizes technology, systems, and claim management tools to support workflow efficiency.
• Supports workload surges, special projects, and catastrophe operations as needed, including working overtime during designated catastrophe events.
• Develops and applies knowledge of various insurance products, policy contracts, coverages, claim handling procedures, and applicable regulations.
• Provides professional and empathetic customer service during potentially stressful claim situations.
• Adheres to company standards for quality, compliance, attendance, and conduct.
• Must be eligible to obtain and maintain all licenses required to perform the essential functions of the role.

Requirements

• High School Diploma or GED.
• This position requires an Insurance Adjuster License. Employees must successfully pass the required licensing examination within a designated number of attempts and become licensed in all applicable states. Allcat will provide study materials and a training environment to support licensing requirements.
• Minimum of one (1) year of customer service, customer contact, or related experience.
• Strong customer service, communication, and organizational skills.
• Computer literate in a Windows operating environment.
• Working knowledge of Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to work effectively in a fast-paced environment and adapt to changing processes, systems, and business needs.
• Strong attention to detail and commitment to accuracy.
• Ability to learn new technologies, systems, and procedures.
• Ability to handle routine responsibilities while remaining flexible and responsive to changing priorities.

Qualifications

• Associate's or Bachelor's degree.
• Active Adjuster License.
• Prior claims adjusting, investigation, or claims resolution experience.
• Experience handling Property & Casualty insurance claims.
• Knowledge of insurance policy interpretation, claims handling practices, and applicable state regulations.
• Experience using claims management systems and industry-related software.
• Two or more years of customer service experience.
• Prior military experience.

Benefits

• Eligibility to participate in the Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off and Paid Holidays, 401(K) company match, in accordance with Company policy.

Schedule

Day Shift; Monday – Friday. Location: In-Office, 814 Arion Prky, Suite 301, San Antonio, TX 78216.