Instrument Technician

About the role

Our Instrument Technician is responsible for maintaining a high standard of professional customer support. In this role, the Instrument Technician will act as the face for the company, making sure our customer needs are met in a timely and efficient manner.

Responsibilities

• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate
• Drive toward zero service recalls
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards
• Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
• Maintain updated documentation around dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
• Accountable for assigned company assets to include: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Manage appropriate levels of inventory to ensure adequate supply and records are maintained
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.

Requirements

• Physical demands: regularly required to walk, stand,