Instructor, Ground Operations Training

About the role

This role is part of the Ground Operations Training Team within the Airport and Cargo Divisions. The Instructor will have a direct impact on team members through facilitation of courses, development of new content and mentorship.

Responsibilities

• Facilitate American Airlines ground operations training programs
• Connect with, develop, engage and guide learners within your care
• Communicate clearly and empathetically, creating a welcoming learning atmosphere
• Provide effective and timely feedback; helping elevate the facilitation of courses and quality of content
• Collaborate with other team members across the training organization on a variety of projects
• Maintain accurate records of training activities and materials
• Support and participate in special projects and programs such as pilot classes for new training initiatives
• Develop and maintain productive relationships with both airport and corporate leadership, demonstrating professionalism in all interactions
• Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
• Ability to work: days/evenings/weekends/holidays

Requirements

• Bachelor’s degree or equivalent training/experience
• 2 years of experience working in an airport environment with knowledge of ramp operations or relevant experience
• Previous classroom facilitation and management experience

Preferred Qualifications

• Mainline ramp experience
• Mainline operations or control center experience
• Proficient understanding of adult learning principles
• Proficiency with programs and software related to ramp and/or control center based team members (RampLink+, SABRE, DECS, GET, Realtime, etc.)

Skills, Licenses & Certifications

• Effective presentation and facilitation skills
• Ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
• Demonstrated leadership skills
• Self-starter with proven leadership skills and ability to problem solve, while remaining calm under pressure
• Ability to manage multiple projects efficiently and effectively
• Effective planning, organization, and time management skills
• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Applicable valid driver’s license as required by local authorities, if applicable

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well, plus virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: Programs provide tools, resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire; employer contributions may be available after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.