Instructional Services Coordinator - CCOM Office of Student Affairs and Curriculum

About the Role

The Carver College of Medicine (CCOM) - Medicine Administration, Office of Student Affairs and Curriculum (OSAC), Clinical Skills Assessment Program is seeking an Instructional Services Coordinator. This role provides instructional services or support to faculty, staff, and students by assisting with the design, development, selection, adapting, presentation, or maintenance of instructional/informational materials and/or facilities for teaching and learning. Key responsibilities include coordinating and providing instruction of policies and practices, administering training for simulated patients (SPs), and supporting operational tasks associated with instructional services.

Responsibilities

• Develop Instructional Materials
  • Assist in the development and distribution of training materials for SPs and proctors.
  • Assist in the development and distribution of instructional materials for medical and Physician Associate (PA) students, SPs, and exam proctors.
  • Assist in the implementation of the College of Medicine’s curriculum as designed by course directors, strand directors, clerkship directors, and Clinical Skills Assessment staff.
  • Assist in the design, development, and evaluation of checklists and rating forms for use by simulated patients and clinicians.
  • Assist in the evaluation of the instructional effectiveness of strategies and pedagogical approaches used.
• Instruct, Train, Consult, and Support
  • Provide technical and administrative support for all faculty, staff, students, and simulated patients involved in clinical skills assessment programs.
  • Coordinate and provide instruction of policies and practices and assist with training simulated patients.
  • Support the performance review process of SPs and offer feedback.
  • Provide instruction to medical and PA students for additional programs in small group settings as directed.
  • Consult and collaborate with faculty and staff to provide instruction to SPs and medical and PA students.
  • Manage scheduling of all SP trainings and activities.
• Facilities/Technology Management
  • Support all aspects of administration of the teaching, practice, and assessment activities within the Clinical Skills Assessment Program.
  • Prepare resources and materials for clinical skills assessments and programs.
  • Support the operations of the clinical suites, including 18 simulated exam rooms and 3 classroom spaces, including maintenance of equipment and supplies, preparation and distribution of materials, and maintenance of instructional equipment.
  • Run clinical assessments and programs as directed.
  • Operate and maintain complex equipment and medical instruments.
  • Support the courseware management system (CAE LearningSpace).
  • Assist medical and PA students, faculty and staff, clinical facilitators, examination proctors, and simulated patients in the application of technology within the teaching facility.
  • Systematically order supplies and stock the clinical suites.
  • Ensure facilities follow federal and state regulations pertaining to health and safety.
  • Implement policies to assure safety and compliance.
  • Support maintenance of the program website and content for social media outlets.
• Operational Management (Financial and Administrative)
  • Manage the scheduling of approximately 100 SPs, over 650 medical and PA students, and medical residents in clinical skills assessments and programs.
  • Prepare resources and materials for clinical skills assessments and programs.
  • Run clinical assessments and programs as directed.
  • Cultivate a professional, collaborative, and vibrant work environment for the pool of SPs.
  • Gather, analyze, monitor, and report financial data, information, and reports.
  • Engage in outreach activities beyond the curriculum unit, including OSAC, CCOM, UI, UI Health Care, Alumni, and External Organizations.
  • Serve as Human Resource liaison for approximately 100 part-time hourly employees (simulated patients).
  • Track and submit electronic bi-weekly time sheets for all part-time hourly employees.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Related administrative and project coordination experience.
• Demonstrated excellence in written and oral communication skills.
• Proficiency in Microsoft Office Suite including Excel to support unit operations.
• Customer service experience.
• Experience in event planning and coordination.
• A demonstrated ability to work as part of a team.

Desirable Qualifications

• Experience supporting curriculum delivery, simulation, and/or academic assessment in a university setting.
• Experience in higher education.
• Experience using social media platforms for business operations.
• Demonstrated interest in, and commitment to, working with students.

Benefits

• Fringe benefit package including paid vacation and sick leave.
• Health, dental, life, and disability insurance options.
• Generous employer contributions into retirement plans.

Pay

Pay Grade: 3A (https://hr.uiowa.edu/pay/guide-pay-plans).

Schedule

• Full-time
• Permanent position
• Percent of Time: 100%