Instructional Developer

About the Role

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. The Health and Specialty Care System (HSCS) serves 27 facilities in Texas with over 18,000 employees who provide care to individuals with mental illness and intellectual disabilities.

HSCS Competency, Training, and Development (CTD) is part of the Staff Support Services (SSS) team in the Business Operations Unit. The HSCS CTD team supports facility CTD Departments by providing in-person, virtual, and hybrid training content as requested; creating and maintaining instructor-led and computer-based training and curriculum; responding to inquiries; providing guidance based on state mandates and HHS/HSCS policies and procedures; keeping accurate and up-to-date materials and records; managing and reporting data; certifying facility instructors; and facilitating division-wide training.

As part of the HSCS CTD team, the Instructional Developer will provide exceptional customer service to the HSCS facilities by collaborating with a team of instructional designers, subject matter experts and other stakeholders to update, create, manage, and deliver eLearning courses. The ideal candidate will ensure online content is managed, regular maintenance checks are performed, and technical issues are quickly resolved. In addition to using knowledge of adult learning theory to create engaging, accessible computer-based training (eLearning) content for multi-generational and multi-cultural facility staff, the developer may be asked to develop materials for instructor-led courses. Responsibilities include performing research on effective content delivery with user-friendly interfaces.

Essential Job Functions

• Plans, revises, designs, and develops engaging, interactive, user-friendly eLearning content to meet identified objectives while using adult learning principles and eLearning best practices. (40%)
• Collaborates with subject matter experts, stakeholders, and team members as required to formulate learning objectives, assess training needs, draft or revise instructional content, and troubleshoot issues. (30%)
• Creates visually appealing and user-friendly eLearning material that includes graphics, videos, and interactive elements. (10%)
• Participates in evaluating training and curriculum to identify challenges and opportunities with a focus on continuous improvement. (10%)
• Stays up to date on all laws, rules, policies, and procedures related to eLearning and learning and development industry best practices. (10%)

Required Knowledge, Skills, and Abilities

• Understanding of adult learning principles, instructional design models, and learning theories
• Knowledge of multimedia design theories and curriculum design best practices
• Skill in formulating learning objectives and creating engaging content tailored to diverse audiences and learning styles
• Proficient skill in Microsoft Office Suite and Adobe Creative Cloud products or similar software
• Proficient skill in use of authoring tools such as Adobe Captivate, Articulate Storyline, or similar to create and publish interactive and engaging eLearning courses
• Ability to manage multiple projects simultaneously, help develop and adhere to project timelines, and meet deadlines
• Ability to effectively work both independently and collaboratively as a member of the Competency, Training, and Development team
• Ability to provide excellent customer service to HSCS leadership and facilities through written and verbal communication methods
• Ability to create and edit adult eLearning courses, resulting in learner-centered, visually appealing, engaging, interactive, and user-friendly content

Initial Screening Criteria

• Must live in Texas
• At least 2 years of recent experience as an e-Learning developer or content creator using Adobe Captivate, Articulate Storyline, or similar
• Graduation from an accredited four-year college or university with major coursework in instructional design, education, human resources, organizational development, information technology, or related field is preferred
• Must be able to provide, upon request, a portfolio or work samples demonstrating ability to create eLearning courses and/or other digital content such as storyboards, job aids, videos, accessible documents, etc.
• Experience and education may be substituted for one another

Benefits

• Medical insurance paid at 100% for eligible full-time employees and 50% for eligible dependents
• 15 paid holidays per year
• 8 hours of sick leave accrued monthly for full-time employees
• 8 hours of vacation leave accrued monthly for full-time employees (increasing with years of service)
• Defined benefit pension plan with lifetime annuities
• Professional development opportunities

Schedule and Telework

• Shift: Day
• Telework: Eligible for Telework
• Travel: Up to 15%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt