Instructional Designer / Knowledge Content Specialist

What’s the Job?

Develop and maintain clear, human-readable SOPs and Work Instructions

Translate complex workflows into structured, easy-to-follow documentation

Create and optimize content for AI chatbots and customer-facing knowledge tools

Build decision trees, guided workflows, and troubleshooting logic

Improve usability, consistency, and findability of knowledge assets

What’s Needed?

• Proven experience converting complex processes into clear SOPs or structured content
• Ability to simplify and optimize documentation for clarity and usability
• Experience designing content for multiple audiences (agents, customers, AI tools)
• Strong user-centered writing and content organization skills
• Bachelor’s degree preferred; strong experience may substitute (required for future conversion eligibility)
• Candidates may be asked to review existing documentation and explain improvement strategies
• Experience with AI tools beneficial; chatbot development not required
• Experience with Visio and Salesforce preferred but not required

About the Role

The ideal candidate will have attention to detail, [strong communication skills and user-centered thinking which will align successfully in the organization.

Pay

$35.59/hr

Schedule

Monday – Friday, 8am–5pm

Benefits

• Medical insurance
• Dental insurance
• Disability insurance
• Life insurance
• Weekly Payment