Instructional Designer - Intermediate Level

About the role

USAA seeks a dedicated Instructional Designer - Intermediate Level to partner with business leaders and Learning Performance Consultants to gather and validate learning requirements, perform analyses, designs, and develops learning curriculum to improve performance.

Responsibilities

• Designs and develops interactive facilitator-led and online content that meets the learning needs of the business.
• Organizes course content to produce curriculum that meets learning needs of the business.
• Develops and manages timelines and milestones.
• Ensures consistency, quality, and appropriate use of course content guidelines.
• Participates in the creation of learning objectives, design documents and learning experiences to meet business requirements.
• Supports the development of tools and processes that measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.
• Continues to develop an understanding of the business, its products, and processes to design and develop learning curriculum to improve performance of USAA employees.
• Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.
• Solves issues and identifies appropriate issues for escalation.
• PARTNERS WITH CONTRACT DESIGNER TO ENSURE DELIVERABLES ARE ALIGNED WITH BUSINESS REQUESTS.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years progressive work experience in instructional design to include training industry experience and working knowledge of instructional design tools and methodologies.
• Demonstrated organizational skills, project management skills, multi-tasking, and project flexibility.
• Strong communication skills with ability to plan, prioritize, monitor, and respond to changes quickly.
• Experience with instructional authoring tools such as Articulate Storyline 360 and/or Adobe Suite.

Qualifications

• Experience with auto or property claims handling or content design for auto or property claims.
• 1 years of experience with curating content, and strategies for learner engagement and retention.
• 1 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy).
• Experience working in a fast-paced Agile learning organization.
• US military experience through military service or a military spouse/domestic partner.

Skills

• Experience with instructional design tools such as Articulate Storyline 360 and/or Adobe Suite.
• Experience with auto or property claims handling or content design for auto or property claims.
• Experience with curating content, and strategies for learner engagement and retention.
• Experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy).
• Experience working in a fast-paced Agile learning organization.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.